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Customer information

Customer Support and Grievance Redressal

We aim to respond to concerns about our own enquiry handling, communication and assistance services fairly and respectfully. If you believe information shared with us has been mishandled or you have experienced a service concern, please contact our support team with the relevant details.

Please provide your name, preferred contact channel, enquiry reference if available, a description of the concern and the outcome you are requesting. Do not include passwords, PINs or OTPs.

Loan-specific complaints about sanction, repayment accounts, lender charges or recovery practices should also be addressed to the bank or NBFC responsible for the loan through its official grievance mechanism. Where an applicable regulatory escalation route exists, follow the procedure and eligibility requirements published by the competent authority.